F.L.A.M.E - Revision history

Dolphin: /* Analyze */ added links

2024-06-10T19:34:38Z

Analyze: added links

← Older revision		Revision as of 15:34, 10 June 2024
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	Skills you use when analyzing:		Skills you use when analyzing:

	-Thinking (see Communication)		-Thinking (see [[Communication]])

	-You are not alone (see Approaching the Situation)		-You are not alone (see [[Find Out: Approaching the Situation\|Approaching the Situation]])

	==Mediate==		==Mediate==

Dolphin: /* F.L.A.M.E. in Action */ add link at bottom

2024-06-03T18:23:50Z

F.L.A.M.E. in Action: add link at bottom

← Older revision		Revision as of 14:23, 3 June 2024
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	== F.L.A.M.E. in Action ==		== F.L.A.M.E. in Action ==
	Note that F.L.A.M.E. is not always a linear process. You may especially have to repeat F, L and A quite a lot!		Note that F.L.A.M.E. is not always a linear process. You may especially have to repeat F, L and A quite a lot!


			See Next Page, [[Find Out: Approaching the Situation]]

Dolphin at 01:23, 4 May 2017

2017-05-04T01:23:02Z

← Older revision		Revision as of 21:23, 3 May 2017
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	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

	See Mediation		See [[Mediation]] section for more details.

	==Explain==		==Explain==

Dolphin at 22:34, 3 May 2017

2017-05-03T22:34:51Z

← Older revision		Revision as of 18:34, 3 May 2017
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	F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.		F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.

			F.L.A.M.E. is the primary structure for how we approach rangering.

	Rangers F.L.A.M.E the situation - sometimes more than once during an incident.		Rangers F.L.A.M.E the situation - sometimes more than once during an incident.

Dolphin: /* Analyze */

2017-05-03T21:37:16Z

Analyze

← Older revision		Revision as of 17:37, 3 May 2017
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	==Analyze==		==Analyze==
	Once you have gathered all the information that you can, analyze it with your partner. Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.		Once you have gathered all the information that you can, analyze it with your partner (and if needed, Khaki). Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.

	Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.		Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.

			Skills you use when analyzing:

			-Thinking (see Communication)

			-You are not alone (see Approaching the Situation)

	==Mediate==		==Mediate==
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	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

			See Mediation

	==Explain==		==Explain==

Dolphin: /* F.L.A.M.E. In Action */

2017-05-03T21:23:53Z

F.L.A.M.E. In Action

← Older revision		Revision as of 17:23, 3 May 2017
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	~~== What is F.L.A.M.E.?==~~
	F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.		F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.

	~~'''FIND OUT''' about~~ the situation.		Rangers F.L.A.M.E the situation - sometimes more than once during an incident.

	~~'''LISTEN''' to all parties and sides.~~		== Find Out==

	~~'''ANALYZE''' the information using your understanding of the situation.~~

	~~'''MEDIATE''' and help facilitate the parties reaching their own joint solution.~~

	~~'''EXPLAIN''' the outcome to everyone.~~

	=== Find Out===
	First, stand back, and observe. Be aware of safety issues - both your own and the participant’s. If there is a safety issue where you feel that you, your partner, or participants are in danger, call Khaki immediately. When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict start/incident occur? Where did it happen?		First, stand back, and observe. Be aware of safety issues - both your own and the participant’s. If there is a safety issue where you feel that you, your partner, or participants are in danger, call Khaki immediately. When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict start/incident occur? Where did it happen?

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	Add this to the perspective you bring to the situation, which encompasses your experience, the general opinion of all the participants, and the ideology of the Firefly Arts Collective.		Add this to the perspective you bring to the situation, which encompasses your experience, the general opinion of all the participants, and the ideology of the Firefly Arts Collective.

	===Listen===		Read more: [[Find Out: Approaching the Situation]]

			==Listen==
	Listen to all parties: ensure that all stakeholders have had a chance to be heard and give their input. Be aware that, at times, you may have to use your judgment as to who is really involved. Concentrate on the parties who need your direct assistance and make time for everyone who has legitimate input.		Listen to all parties: ensure that all stakeholders have had a chance to be heard and give their input. Be aware that, at times, you may have to use your judgment as to who is really involved. Concentrate on the parties who need your direct assistance and make time for everyone who has legitimate input.

	Listening is a powerful tool, not only for getting information and de-escalating conflicts but also for establishing a general rapport and social capital with your fellow Fireflies.		Listening is a powerful tool, not only for getting information and de-escalating conflicts but also for establishing a general rapport and social capital with your fellow Fireflies.

	===Analyze===		Read more: [[Communication]]

			==Analyze==
	Once you have gathered all the information that you can, analyze it with your partner. Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.		Once you have gathered all the information that you can, analyze it with your partner. Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.

	Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.		Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.

	===Mediate===		==Mediate==
	Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. Determine which participants involved may have room to budge and those whose interests are such that they cannot or will not give in. This is often not based on right and wrong.		Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. Determine which participants involved may have room to budge and those whose interests are such that they cannot or will not give in. This is often not based on right and wrong.

	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

	===Explain===		==Explain==
	E is the explanation, and completes your “flaming” of the situation. Explain the outcome of the mediation process to everyone involved, ensuring that all parties have come to a consensus that they can live with (...or at least live with for a week).		E is the explanation, and completes your “flaming” of the situation. Explain the outcome of the mediation process to everyone involved, ensuring that all parties have come to a consensus that they can live with (...or at least live with for a week).

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	Always be sure to find out first. New information and new perspectives can often send you back to find out more, listen to new stakeholders, or analyze facts that you didn’t have when you began flame-ing the situation.		Always be sure to find out first. New information and new perspectives can often send you back to find out more, listen to new stakeholders, or analyze facts that you didn’t have when you began flame-ing the situation.

			== F.L.A.M.E. in Action ==
	Note that F.L.A.M.E. is not always a linear process. You may especially have to repeat F, L and A quite a lot!		Note that F.L.A.M.E. is not always a linear process. You may especially have to repeat F, L and A quite a lot!

	~~==F.L.A.M.E. In Action==~~

	~~===Find Out: Approaching the Situation===~~

	~~==== First, "Do Nothing" ====~~
	The first thing most Rangers will do when they encounter a situation that might need Rangering is … NOTHING. Of course, they're not actually doing nothing – they're forming their initial impressions about the situation – but they're not actively interfering; it only looks like they're doing nothing.

	~~Many situations resolve on their own and we never have to "do" anything. We call these situations "self-Rangering.”~~

	~~==== Your Reason for Approaching the Situation ====~~
	And then there are the times when Rangers need to approach participants. The basic skill of Rangering starts with how we approach participants and what our reason is for approaching them. Are we informing them of something such as Bacon at a nearby camp? Are we pointing out danger? Are we offering to be a neutral party to help?

	~~==== '''Find Out: Safety!''' ====~~
	As you approach a situation remember the Find Out step in FLAME. How safe is the scene? Make sure you take a look at the immediate area around the situation and then at the larger area around that. Maintain situational awareness (participants safety, partners safety, hazards in the area) and/or try to not lose sight of your partner. Questions to ask regarding scene safety include:
	* Is the scene safe for you and your partner to approach?
	* Is there any danger to the participants?
	* Is there fire?
	* Is there violence?
	* Is there an animal, slip, trip, or fall hazard?
	* Is your partner safe?

	~~==== Find Out: Watch for Body Language ====~~
	~~As you approach a scene be aware of your body language as well as that of those around you. What is the body language of the participants telling you?~~

	~~==== Self-Awareness: Body Language & Mindset ====~~
	What is your body language going to tell them? This will be the first thing participants see. Your body language should communicate an openness to listen and also be nonthreatening. For more detail, see effective techniques for de-escalating with body language.

	Related to body language is our mindset: Your point of view can affect how you approach the scene and how you’re first presented to participants. Have you checked your preconceived notions at the door? (Or at least made the attempt?) Are you going in open minded? Be aware of your own biases and the “way you think things are.”

	~~==== Introduce Yourself ====~~
	Remember to introduce yourself early on when you approach participants. It doesn’t have to be the very first thing you say, however participants should know who you are before you get too involved in a situation.

Dolphin at 20:06, 3 May 2017

2017-05-03T20:06:04Z

← Older revision		Revision as of 16:06, 3 May 2017
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	==F.L.A.M.E. In Action==		==F.L.A.M.E. In Action==

			===Find Out: Approaching the Situation===

			==== First, "Do Nothing" ====
	The first thing most Rangers will do when they encounter a situation that might need Rangering is … NOTHING. Of course, they're not actually doing nothing – they're forming their initial impressions about the situation – but they're not actively interfering; it only looks like they're doing nothing.		The first thing most Rangers will do when they encounter a situation that might need Rangering is … NOTHING. Of course, they're not actually doing nothing – they're forming their initial impressions about the situation – but they're not actively interfering; it only looks like they're doing nothing.

	Many situations resolve on their own and we never have to "do" anything. We call these situations "self-Rangering.”		Many situations resolve on their own and we never have to "do" anything. We call these situations "self-Rangering.”

	And then there are the times when Rangers need to approach participants. The basic skill of Rangering starts with how we approach participants and what our reason is for approaching them. Are we informing them of something such as Bacon at a nearby camp? Are we pointing out danger? Are we offering to be a neutral party to help?		==== Your Reason for Approaching the Situation ====
			And then there are the times when Rangers need to approach participants. The basic skill of Rangering starts with how we approach participants and what our reason is for approaching them. Are we informing them of something such as Bacon at a nearby camp? Are we pointing out danger? Are we offering to be a neutral party to help?

			==== '''Find Out: Safety!''' ====
	As you approach a situation remember the Find Out step in FLAME. How safe is the scene? Make sure you take a look at the immediate area around the situation and then at the larger area around that. Maintain situational awareness (participants safety, partners safety, hazards in the area) and/or try to not lose sight of your partner. Questions to ask regarding scene safety include:		As you approach a situation remember the Find Out step in FLAME. How safe is the scene? Make sure you take a look at the immediate area around the situation and then at the larger area around that. Maintain situational awareness (participants safety, partners safety, hazards in the area) and/or try to not lose sight of your partner. Questions to ask regarding scene safety include:
	* Is the scene safe for you and your partner to approach?		* Is the scene safe for you and your partner to approach?
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	* Is your partner safe?		* Is your partner safe?

	As you approach a scene be aware of your body language as well as that of those around you.		==== Find Out: Watch for Body Language ====
	What is the body language of the participants telling you? What is your body language going to tell them? This will be the first thing participants see. Your body language should communicate an openness to listen and also be nonthreatening.		As you approach a scene be aware of your body language as well as that of those around you. What is the body language of the participants telling you?

			==== Self-Awareness: Body Language & Mindset ====
			What is your body language going to tell them? This will be the first thing participants see. Your body language should communicate an openness to listen and also be nonthreatening. For more detail, see effective techniques for de-escalating with body language.

	~~Remember~~ to ~~introduce yourself early on when~~ you approach participants. ~~It doesn’t have to be~~ the ~~very first thing~~ you ~~say, however participants should know who~~ you are ~~before you get too involved in a situation~~.		Related to body language is our mindset: Your point of view can affect how you approach the scene and how you’re first presented to participants. Have you checked your preconceived notions at the door? (Or at least made the attempt?) Are you going in open minded? Be aware of your own biases and the “way you think things are.”

	~~Related~~ to ~~body language is our mindset: Your point of view can affect how~~ you approach the ~~scene and how you’re~~ first ~~presented to~~ participants~~. Have~~ you ~~checked your preconceived notions at the door? (Or at least made the attempt?) Are~~ you ~~going~~ in ~~open minded? Be aware of your own biases and the “way you think things are~~.”		==== Introduce Yourself ====
			Remember to introduce yourself early on when you approach participants. It doesn’t have to be the very first thing you say, however participants should know who you are before you get too involved in a situation.

Dolphin: /* What is F.L.A.M.E.? */

2017-05-03T19:41:18Z

What is F.L.A.M.E.?

← Older revision		Revision as of 15:41, 3 May 2017
Line 2:		Line 2:
	F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.		F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.

	'''FIND OUT'''		'''FIND OUT''' about the situation.

	'''LISTEN'''		'''LISTEN''' to all parties and sides.

	'''ANALYZE'''		'''ANALYZE''' the information using your understanding of the situation.

	'''MEDIATE'''		'''MEDIATE''' and help facilitate the parties reaching their own joint solution.

	'''EXPLAIN'''		'''EXPLAIN''' the outcome to everyone.

	=== Find Out===		=== Find Out===

Kasittig at 03:52, 15 April 2017

2017-04-15T03:52:43Z

← Older revision		Revision as of 23:52, 14 April 2017
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	== F.L.A.M.E. ==		== What is F.L.A.M.E.?==
	F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.		F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.

Kasittig at 03:52, 15 April 2017

2017-04-15T03:52:14Z

← Older revision		Revision as of 23:52, 14 April 2017
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			== F.L.A.M.E. ==
	F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.		F.L.A.M.E. is a useful acronym to help you remember the most basic and essential way Rangers approach and mediate an encountered problem.

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	'''EXPLAIN'''		'''EXPLAIN'''

	== Find Out==		=== Find Out===
	First, stand back, and observe. Be aware of safety issues - both your own and the participant’s. If there is a safety issue where you feel that you, your partner, or participants are in danger, call Khaki immediately. When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict start/incident occur? Where did it happen?		First, stand back, and observe. Be aware of safety issues - both your own and the participant’s. If there is a safety issue where you feel that you, your partner, or participants are in danger, call Khaki immediately. When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict start/incident occur? Where did it happen?

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	Add this to the perspective you bring to the situation, which encompasses your experience, the general opinion of all the participants, and the ideology of the Firefly Arts Collective.		Add this to the perspective you bring to the situation, which encompasses your experience, the general opinion of all the participants, and the ideology of the Firefly Arts Collective.

	==Listen==		===Listen===
	Listen to all parties: ensure that all stakeholders have had a chance to be heard and give their input. Be aware that, at times, you may have to use your judgment as to who is really involved. Concentrate on the parties who need your direct assistance and make time for everyone who has legitimate input.		Listen to all parties: ensure that all stakeholders have had a chance to be heard and give their input. Be aware that, at times, you may have to use your judgment as to who is really involved. Concentrate on the parties who need your direct assistance and make time for everyone who has legitimate input.

	Listening is a powerful tool, not only for getting information and de-escalating conflicts but also for establishing a general rapport and social capital with your fellow Fireflies.		Listening is a powerful tool, not only for getting information and de-escalating conflicts but also for establishing a general rapport and social capital with your fellow Fireflies.

	==Analyze==		===Analyze===
	Once you have gathered all the information that you can, analyze it with your partner. Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.		Once you have gathered all the information that you can, analyze it with your partner. Take all of the facts that you gathered during the F and L parts of the process and consider your understanding of the expectations of the Firefly community, the policies of the Ranger department, and the ideology and policies of the Firefly Arts Collective.

	Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.		Active deliberation and use of your best judgment is required at this stage in the process and is fully backed by the Ranger organization. You are an integral part of our team: we have faith in ourselves and in you. This is at the core of Rangering.

	==Mediate==		===Mediate===
	Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. Determine which participants involved may have room to budge and those whose interests are such that they cannot or will not give in. This is often not based on right and wrong.		Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. Determine which participants involved may have room to budge and those whose interests are such that they cannot or will not give in. This is often not based on right and wrong.

	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

	==Explain==		===Explain===
	E is the explanation, and completes your “flaming” of the situation. Explain the outcome of the mediation process to everyone involved, ensuring that all parties have come to a consensus that they can live with (...or at least live with for a week).		E is the explanation, and completes your “flaming” of the situation. Explain the outcome of the mediation process to everyone involved, ensuring that all parties have come to a consensus that they can live with (...or at least live with for a week).