Mediation - Revision history

Quandary: /* Causes of Stress in Distressed and Disoriented Participants */

2025-06-17T04:35:02Z

Causes of Stress in Distressed and Disoriented Participants

← Older revision		Revision as of 00:35, 17 June 2025
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	If they are coherent, ask them if they have any underlying medical conditions or if they are taking any prescription meds. Maybe ask if they are actually taking the meds they are prescribed. If they’ve taken recreational drugs, try to find out what kind, when, and how much. Remind them that Rangers are here to help and guide - not judge or punish.		If they are coherent, ask them if they have any underlying medical conditions or if they are taking any prescription meds. Maybe ask if they are actually taking the meds they are prescribed. If they’ve taken recreational drugs, try to find out what kind, when, and how much. Remind them that Rangers are here to help and guide - not judge or punish.

	We don’t expect you to be a drug expert. Still, it’s handy to know what they think they took and be able to pass it on to medical or Sanctuary if the situation escalates. Some participants may be reluctant to disclose recreational drug use. In such cases, it is useful to explain that we are ~~not the cops~~, and we aren’t interested in getting them in trouble for using. Many drug experiences last fewer than 12 hours, so if someone has been acting like they’re “on drugs” for longer than that, that may be reason to suspect something more serious.		We don’t expect you to be a drug expert. Still, it’s handy to know what they think they took and be able to pass it on to medical or Sanctuary if the situation escalates. Some participants may be reluctant to disclose recreational drug use. In such cases, it is useful to explain that we are just community volunteers, and we aren’t interested in getting them in trouble for using. Many drug experiences last fewer than 12 hours, so if someone has been acting like they’re “on drugs” for longer than that, that may be reason to suspect something more serious.

	Don’t say “drugs” over the radio. Instead use the term “disoriented.”		Don’t say “drugs” over the radio. Instead use the term “disoriented.”
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	You can be triggered by:		You can be triggered by:
	*Words (e.g., “bitch,” “stupid,” ~~“cop”~~)		*Words (e.g., “bitch,” “stupid,” “MAGA”)
	*Actions (e.g., physical violence)		*Actions (e.g., physical violence)
	*Situations (e.g., lost children, animal abuse)		*Situations (e.g., lost children, animal abuse)

Dolphin: /* Causes of Stress in Distressed and Disoriented Participants */

2024-06-03T18:03:21Z

Causes of Stress in Distressed and Disoriented Participants

← Older revision		Revision as of 14:03, 3 June 2024
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	We use pretty much the same tools to mediate distressed and disoriented participants as we use in other situations. When dealing with disoriented and distressed participants, [[Find Out: Approaching the Situation\|Finding out]] and [[Communication\|Listening]] become incredibly important. It is important to find out what is causing their distress? Is it emotional, drugs or alcohol, psychological issues, or something medical?		We use pretty much the same tools to mediate distressed and disoriented participants as we use in other situations. When dealing with disoriented and distressed participants, [[Find Out: Approaching the Situation\|Finding out]] and [[Communication\|Listening]] become incredibly important. It is important to find out what is causing their distress? Is it emotional, drugs or alcohol, psychological issues, or something medical?

	Some of the underlying causes of situations like this could include emotional distress, mind-altering substances, underlying psychological issues (e.g. schizophrenia, depression), someone who is off their prescription medication, or an underlying medical issues (e.g., diabetes, dehydration).		Some of the underlying causes of situations like this could include emotional distress, mind-altering substances, underlying psychological issues (e.g. schizophrenia, depression, trauma), someone who is off their prescription medication, or an underlying medical issues (e.g., diabetes, dehydration).

	If they are coherent, ask them if they have any underlying medical conditions or if they are taking any prescription meds. Maybe ask if they are actually taking the meds they are prescribed. If they’ve taken recreational drugs, try to find out what kind, when, and how much. Remind them that Rangers are here to help and guide - not judge or punish.		If they are coherent, ask them if they have any underlying medical conditions or if they are taking any prescription meds. Maybe ask if they are actually taking the meds they are prescribed. If they’ve taken recreational drugs, try to find out what kind, when, and how much. Remind them that Rangers are here to help and guide - not judge or punish.

Dolphin: /* Causes of Stress in Distressed and Disoriented Participants */ Add links to Find out and Communication pages

2017-05-26T17:40:05Z

Causes of Stress in Distressed and Disoriented Participants: Add links to Find out and Communication pages

← Older revision		Revision as of 13:40, 26 May 2017
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	=== Causes of Stress in Distressed and Disoriented Participants ===		=== Causes of Stress in Distressed and Disoriented Participants ===
	We use pretty much the same tools to mediate distressed and disoriented participants as we use in other situations. When dealing with disoriented and distressed participants, Finding out and Listening become incredibly important. It is important to find out what is causing their distress? Is it emotional, drugs or alcohol, psychological issues, or something medical?		We use pretty much the same tools to mediate distressed and disoriented participants as we use in other situations. When dealing with disoriented and distressed participants, [[Find Out: Approaching the Situation\|Finding out]] and [[Communication\|Listening]] become incredibly important. It is important to find out what is causing their distress? Is it emotional, drugs or alcohol, psychological issues, or something medical?

	Some of the underlying causes of situations like this could include emotional distress, mind-altering substances, underlying psychological issues (e.g. schizophrenia, depression), someone who is off their prescription medication, or an underlying medical issues (e.g., diabetes, dehydration).		Some of the underlying causes of situations like this could include emotional distress, mind-altering substances, underlying psychological issues (e.g. schizophrenia, depression), someone who is off their prescription medication, or an underlying medical issues (e.g., diabetes, dehydration).

Dolphin: /* Mediating Stressed Out Participants */ Add link to Crisis response soft skills

2017-05-26T17:33:49Z

Mediating Stressed Out Participants: Add link to Crisis response soft skills

← Older revision		Revision as of 13:33, 26 May 2017
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	If you need to relay medical information, include the location of the participant, and the nature and severity of the complaint. See [[Emergencies\|Medical Emergency]] section.		If you need to relay medical information, include the location of the participant, and the nature and severity of the complaint. See [[Emergencies\|Medical Emergency]] section.

			=== Additional Training materials on Crisis Response Soft Skills ===
			For additional training information on this topic, we suggest reading [[Crisis Response Soft Skills]].

			Also see [[Conflict Resolution]].
	== Self-Awareness: Trigger Issues ==		== Self-Awareness: Trigger Issues ==
	Some situations will be so charged for you that you will not be able to stay calm, focused, and neutral.		Some situations will be so charged for you that you will not be able to stay calm, focused, and neutral.

Dolphin at 18:07, 8 May 2017

2017-05-08T18:07:46Z

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	Remember, intense situations are rare and even very intense situations do not usually result in responder trauma. Most traumatic responses resolve on their own with time. However, if it's not getting better, there are simple, effective counseling interventions that can help. The Rangers can guide you to outside resources for help year round. If things get weird, we’re here for you.		Remember, intense situations are rare and even very intense situations do not usually result in responder trauma. Most traumatic responses resolve on their own with time. However, if it's not getting better, there are simple, effective counseling interventions that can help. The Rangers can guide you to outside resources for help year round. If things get weird, we’re here for you.

			<center>Continue to the Next Section: [[Radio Basics]].

Dolphin: /* Empathy and Empathetic Attunement */ Moved content of Empathy section to Communication--active listening

2017-05-05T15:01:14Z

Empathy and Empathetic Attunement: Moved content of Empathy section to Communication--active listening

← Older revision		Revision as of 11:01, 5 May 2017
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	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

	~~== Empathy and Empathetic Attunement ==~~
	~~Sometimes when listening, especially when [[Communication\|listening actively]], we want to include understanding someone's emotional experience in addition to understanding their words.~~

	~~'''Empathy''' means understanding someone else’s emotions without experiencing them yourself.~~

	~~Empathy is not:~~
	* Agreement: you don’t have to agree with someone to understand what they’re feeling
	* Liking: you don’t need to like or love them to understand what they’re feeling
	* Placating: letting them know you understand them is not the same as telling them what they want to hear
	~~'''Empathic attunement''' is understanding somebody else’s emotions and then communicating to them that you understand them.~~

	~~This is important, because feeling understood can be calming/de-escalating for an upset participant, and they are more likely to be open to your input if they feel understood.~~

	Empathy is different from sympathy. Sympathy is when you feel the same feelings as the person you’re dealing with. Empathy does not mean that you’re feeling the same feelings, but rather that you’re acknowledging with the feeling without getting involved in it.

	~~The point of empathy is not to talk someone out of how they’re feeling, it’s to tune in to how they’re feeling so you can connect with them and thus deal with them more effectively.~~

	~~You can build empathetic attunement with another person using this three-step process:~~
	* Step 1: Notice the emotion the person is expressing.
	* Step 2: Look for the cause of the emotion.
	** Try to figure out what thoughts / beliefs are underlying the emotion.
	*** With angry people, look for perceptions of unfairness.
	*** With sad people, look for perceptions of loss.
	*** With anxious people, look for perceptions of danger.
	* Step 3: Validate the feeling (without necessarily agreeing with the assessment).
	** For example, "It's understandable that you feel frustrated right now."

	== Interest vs. Position ==		== Interest vs. Position ==

Dolphin: /* Intervention and Escalation */

2017-05-04T20:04:18Z

Intervention and Escalation

← Older revision		Revision as of 16:04, 4 May 2017
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	These skills build on the Communication & De-escalation skills covered in the previous ~~[[Communication]] section~~.		These skills build on the [[Find Out: Approaching the Situation\|Find out / approach skills]] and [[Communication\|Communication & De-escalation skills]] covered in the previous sections.

	There is no one formula for mediating conflict; instead, use the tools we discuss as needed depending on the situation and your personality.		There is no one formula for mediating conflict; instead, use the tools we discuss as needed depending on the situation and your personality.

	== Intervention and Escalation ==		== Intervention and Escalation ==
	During ~~mediation~~ sometimes we need to do something. In general, we start with the least intrusive intervention (unless it’s an emergency) and move to more direct interventions if/when it becomes necessary.		During a situation sometimes we need to do something. In general, we start with the least intrusive intervention (unless it’s an emergency) and move to more direct interventions if/when it becomes necessary.

	There is a '''spectrum of intervention techniques''', from less intrusive to more intrusive, like this:		There is a '''spectrum of intervention techniques''', from less intrusive to more intrusive, like this:

Dolphin: /* Empath and Empathetic Attunement */

2017-05-04T19:54:32Z

Empath and Empathetic Attunement

← Older revision		Revision as of 15:54, 4 May 2017
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	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.

	= ~~Empath~~ and Empathetic Attunement =		== Empathy and Empathetic Attunement ==
	Empathy means understanding someone else’s emotions without experiencing them yourself.		Sometimes when listening, especially when [[Communication\|listening actively]], we want to include understanding someone's emotional experience in addition to understanding their words.

			'''Empathy''' means understanding someone else’s emotions without experiencing them yourself.

	Empathy is not:		Empathy is not:
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	* Liking: you don’t need to like or love them to understand what they’re feeling		* Liking: you don’t need to like or love them to understand what they’re feeling
	* Placating: letting them know you understand them is not the same as telling them what they want to hear		* Placating: letting them know you understand them is not the same as telling them what they want to hear
	Empathic attunement is understanding somebody else’s emotions and then communicating to them that you understand them.		'''Empathic attunement''' is understanding somebody else’s emotions and then communicating to them that you understand them.

	This is important, because feeling understood can be calming/de-escalating for an upset participant, and they are more likely to be open to your input if they feel understood.		This is important, because feeling understood can be calming/de-escalating for an upset participant, and they are more likely to be open to your input if they feel understood.
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	You can build empathetic attunement with another person using this three-step process:		You can build empathetic attunement with another person using this three-step process:
	* Step 1: ~~notice~~ the emotion the person is expressing.		* Step 1: Notice the emotion the person is expressing.
	* Step 2: ~~look~~ for the cause of the emotion.		* Step 2: Look for the cause of the emotion.
	** Try to figure out what thoughts / beliefs are underlying the emotion.		** Try to figure out what thoughts / beliefs are underlying the emotion.
	*** With angry people, look for perceptions of unfairness.		*** With angry people, look for perceptions of unfairness.
	*** With sad people, look for perceptions of loss.		*** With sad people, look for perceptions of loss.
	*** With anxious people, look for perceptions of danger.		*** With anxious people, look for perceptions of danger.
	* Step 3: ~~validate~~ the feeling (without necessarily agreeing with the assessment).		* Step 3: Validate the feeling (without necessarily agreeing with the assessment).
			** For example, "It's understandable that you feel frustrated right now."

	== Interest vs. Position ==		== Interest vs. Position ==

Dolphin at 19:40, 4 May 2017

2017-05-04T19:40:03Z

Dolphin at 01:27, 4 May 2017

2017-05-04T01:27:00Z

← Older revision		Revision as of 21:27, 3 May 2017
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	*If you ever feel you need to physically intervene-we have paid security to do that at Firefly. Kick is sideways or up to Khaki at that point.		*If you ever feel you need to physically intervene-we have paid security to do that at Firefly. Kick is sideways or up to Khaki at that point.

			== Mediating as a Neutral Third Party ==
			Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. Determine which participants involved may have room to budge and those whose interests are such that they cannot or will not give in. This is often not based on right and wrong.

			Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.
	== Sympathy and Sympathetic Attunement ==		== Sympathy and Sympathetic Attunement ==
	Sympathy means understanding someone else’s emotions without experiencing them yourself.		Sympathy means understanding someone else’s emotions without experiencing them yourself.

← Older revision		Revision as of 15:40, 4 May 2017
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	Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.		Work with all parties involved until an outcome is reached that seems to function well. Whenever possible, facilitate the parties reaching their own joint solution. People are much more likely to stick to a solution when they feel ownership of the process and that the resolution came from them rather than from an authority figure telling them what to do.
	~~== Sympathy and Sympathetic Attunement ==~~
	~~Sympathy means understanding someone else’s emotions without experiencing them yourself.~~

	~~Sympathy~~ is not:		= Empath and Empathetic Attunement =
			Empathy means understanding someone else’s emotions without experiencing them yourself.

			Empathy is not:
	* Agreement: you don’t have to agree with someone to understand what they’re feeling		* Agreement: you don’t have to agree with someone to understand what they’re feeling
	* Liking: you don’t need to like or love them to understand what they’re feeling		* Liking: you don’t need to like or love them to understand what they’re feeling
	* Placating: letting them know you understand them is not the same as telling them what they want to hear		* Placating: letting them know you understand them is not the same as telling them what they want to hear
	~~Sympathetic~~ attunement is understanding somebody else’s emotions and then communicating to them that you understand them.		Empathic attunement is understanding somebody else’s emotions and then communicating to them that you understand them.

	This is important, because feeling understood can be calming/de-escalating for an upset participant, and they are more likely to be open to your input if they feel understood.		This is important, because feeling understood can be calming/de-escalating for an upset participant, and they are more likely to be open to your input if they feel understood.

	Empathy is different from sympathy. ~~Empathy~~ is when you feel the same feelings as the person you’re dealing with. ~~Sympathy~~ does not mean that you’re feeling the same feelings, but rather that you’re acknowledging with the feeling without getting involved in it.		Empathy is different from sympathy. Sympathy is when you feel the same feelings as the person you’re dealing with. Empathy does not mean that you’re feeling the same feelings, but rather that you’re acknowledging with the feeling without getting involved in it.

	The point of ~~sympathy~~ is not to talk someone out of how they’re feeling, it’s to tune in to how they’re feeling so you can connect with them and thus deal with them more effectively.		The point of empathy is not to talk someone out of how they’re feeling, it’s to tune in to how they’re feeling so you can connect with them and thus deal with them more effectively.

	~~Can~~ build ~~sympathetic~~ attunement with another person using this three-step process:		You can build empathetic attunement with another person using this three-step process:
	* Step 1: notice the emotion the person is expressing.		* Step 1: notice the emotion the person is expressing.
	* Step 2: look for the cause of the emotion.		* Step 2: look for the cause of the emotion.