Basic Ranger Skills Overview: Difference between revisions
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This module was previously called "Mediation 101" in past years. | This module was previously called "Mediation 101" in past years. | ||
== | == [[F.L.A.M.E|F.L.A.M.E. Overview]] == | ||
[[F.L.A.M.E]] | |||
* '''FIND OUT''' about the situation. | * '''FIND OUT''' about the situation. | ||
* '''LISTEN''' to all parties and sides. | * '''LISTEN''' to all parties and sides. | ||
| Line 10: | Line 9: | ||
* '''MEDIATE''' and help facilitate the parties reaching their own joint solution. | * '''MEDIATE''' and help facilitate the parties reaching their own joint solution. | ||
* '''EXPLAIN''' the outcome to everyone. | * '''EXPLAIN''' the outcome to everyone. | ||
[[Find Out: Approaching the Situation]] | |||
== [[Find Out: Approaching the Situation]] == | |||
* [[Find Out: Approaching the Situation|First, "Do Nothing"]] | * [[Find Out: Approaching the Situation|First, "Do Nothing"]] | ||
* [[Find Out: Approaching the Situation|Your Reason for Approaching the Situation]] | * [[Find Out: Approaching the Situation|Your Reason for Approaching the Situation]] | ||
| Line 17: | Line 17: | ||
* [[Find Out: Approaching the Situation|Introduce Yourself]] | * [[Find Out: Approaching the Situation|Introduce Yourself]] | ||
* [[Find Out: Approaching the Situation|Using your Notebook]] | * [[Find Out: Approaching the Situation|Using your Notebook]] | ||
[[Communication]] | |||
== [[Communication]] == | |||
* [[Communication|Thinking]] | * [[Communication|Thinking]] | ||
* [[Communication|Talking]] | * [[Communication|Talking]] | ||
| Line 23: | Line 24: | ||
* [[Communication|Listening]] | * [[Communication|Listening]] | ||
* [[Communication|De-escalation]] | * [[Communication|De-escalation]] | ||
[[Mediation]] | |||
== [[Mediation]] == | |||
* [[Mediation|Intervention and Escalation]] | * [[Mediation|Intervention and Escalation]] | ||
* [[Mediation|Mediating as a Neutral Third Party]] | * [[Mediation|Mediating as a Neutral Third Party]] | ||
| Line 34: | Line 36: | ||
* [[Mediation|Kick it sideways]] | * [[Mediation|Kick it sideways]] | ||
* [[Mediation|Self Care and Responder Trauma]] | * [[Mediation|Self Care and Responder Trauma]] | ||
[[Firefly Ranger Jargon Glossary]] | == [[Radio Basics]] == | ||
== [[Firefly Ranger Jargon Glossary]] == | |||
<center>Continue on to the next page: [[F.L.A.M.E]] | |||
Latest revision as of 13:05, 8 May 2017
Ranger skills are the techniques employed when encountering a situation that may need Rangering and include engaging in conflict mediation and resolution.
This module was previously called "Mediation 101" in past years.
F.L.A.M.E. Overview
- FIND OUT about the situation.
- LISTEN to all parties and sides.
- ANALYZE the information using your understanding of the situation.
- MEDIATE and help facilitate the parties reaching their own joint solution.
- EXPLAIN the outcome to everyone.
Find Out: Approaching the Situation
- First, "Do Nothing"
- Your Reason for Approaching the Situation
- Situational Awareness
- Self-Awareness
- Introduce Yourself
- Using your Notebook
Communication
Mediation
- Intervention and Escalation
- Mediating as a Neutral Third Party
- Empathy and Empathetic Attunement
- Interest vs. Position
- Creating Options
- Conflict Resolution
- Mediating Stressed Out Participants
- Self-Awareness: Trigger Issues
- Kick it sideways
- Self Care and Responder Trauma