Basic Ranger Skills Overview

Ranger skills are the techniques employed when encountering a situation that may need Rangering and include engaging in conflict mediation and resolution.

This module was previously called "Mediation 101" in past years.

F.L.A.M.E. Overview

• FIND OUT about the situation.
• LISTEN to all parties and sides.
• ANALYZE the information using your understanding of the situation.
• MEDIATE and help facilitate the parties reaching their own joint solution.
• EXPLAIN the outcome to everyone.

Find Out: Approaching the Situation

• First, "Do Nothing"
• Your Reason for Approaching the Situation
• Situational Awareness
• Self-Awareness
• Introduce Yourself
• Using your Notebook

Communication

• Thinking
• Talking
• Rephrasing
• Listening
• De-escalation

Mediation

• Intervention and Escalation
• Mediating as a Neutral Third Party
• Empathy and Empathetic Attunement
• Interest vs. Position
• Creating Options
• Conflict Resolution
• Mediating Stressed Out Participants
• Self-Awareness: Trigger Issues
• Kick it sideways
• Self Care and Responder Trauma

Firefly Ranger Jargon Glossary

Continue on to the next page: F.L.A.M.E