Welcome to the Firefly Rangers

We are excited to have you join us! This page is an overview of what you should know as a Firefly Rangers. It will link to more detailed parts of this wiki.

For a thorough walk through of Ranger training materials, start at Policies and Procedures Overview and follow links at the bottom of each page. If you are short on time or attention span, just read this page you are on.

What do Rangers do?

Rangers are friendly, radio-equipped volunteers who help other Fireflies by connecting them with community resources, or just being a ear to listen. Rangers are trained to know how and when to deescalate a tense situation (using situational awareness and listening skills), and how and when to escalate responses to situations (for example, how to call for medical help). Most of the time, Rangers simply "do nothing", just participate in the event, and act as the community's eyes and ears.

Rangers have no authority, we are not police or security. We keep an eye on safety: we have an obligation to report severe injuries and non-consensual harm; we make ourselves available to call for help; but we default to not intervening unless necessary. Rangers balance safety & not getting in the way of participant's experienced. Rangers stay sober and practice self-care so that we are best able to response to situations appropriately. We build social capital (good will in the community) for the whole Ranger organization through positive, respectful, experiences with participants & other volunteers, and avoid spending that social capital unnecessarily.

How to Volunteer to Ranger at Firefly

Each year, we ask volunteers to fill out our Ranger survey, then they can sign up for shifts. All Rangers are asked to attend a training. Trainings are either in-person (recommended if you can, especially if you are new to Rangering) or virtual (zoom). We also have a mailing list (Firefly Ranger allcom.). For more info & links, see Get Involved.

Ranger Roles at Firefly

If you are new to Rangering, your first Ranger shift will be as an alpha (trainee) and you will walk around with a mentor (more experienced ranger). After your first shift, you can do dirt shifts, or stay at HQ as Echelon to help answer walk-up questions and keep things tidy. Khaki is the shift supervisor, usually staying at HQ, who guides rangers on shift, monitors the radio, and helps dispatch help where needed. KIT (Khaki-in-training) is a learning shift where you work with an experienced Khaki.

Other Firefly Cores you should know about

First Aid Resources: For minor first aid issues, we can direct participants to self-service first aid supplies located near Ranger HQ, or Khaki can request the help of a First Aid Volunteer. "Medical" is experienced, contracted EMTs (NorthBeast) located near Ranger HQ. If there is a medical emergency, radio khaki: "Khaki, Khaki, I need Medical at [location] for [description of injury; if severely unconscious or bleeding, include that detail.]"

OOD (Officer of the Day) helps coordinate responses to incidents or issues that are beyond the scope of Rangers. Many but not all are experienced Rangers who take on different set of responsibilities.

Sanctuary is a place where distressed participants can go for a quiet space and a listening ear. Sanctuary has volunteers with some training, but is a limited resource; contact Khaki if you think a participant might benefit from Sanctuary.

Situation Specific Procedures

Call Khaki for emergencies:

Also call Khaki for non-emergencies:

Found Child (not an emergency)
Unattended Fire
Non-consensual Harm (if possible, have a face-to-face with khaki)
Distressed or Disoriented participant (if possible, have a face-to-face with khaki)

Avoid sharing identifying information over the radio (lost child is an exception.)

Preparing for your Shift

Before Firefly: Attend training. Pick a unique, radio-friendly "handle" (Ranger / Burner name.) Sign up for shifts.

Be prepared to walk around in any weather on any terrain for several hours. Bring a notebook to takes notes.

On your Shift

Wear your shirt & your laminate (lam) for recognizability. Check in with Khaki at Ranger HQ.

After your Shift

Do not wear your t-shirt or lam off-shift.

Avoid gossiping (always respect confidentiality), but do get support if needed.

Rangerly & Unrangerly Behavior

Rangers have no authority beyond that of any participant. We can only use our social capital--the good will that has been built up over years--to try to influence positive behavior. Any behavior on shift, or while in costume, that can be harmful to those in the community--for example, violence, breaking confidentiality, intoxication, failure to disclose conflicts of interest--can result in disciplinary action.

Ranger Skills

Ranger skills are useful in real life; learning about and practicing these skills can be immensely valuable for you beyond Firefly.

In training, you will learn more about these skills. All of these are discussed in the Basic Skills section of this wiki (you can click the next section at the bottom of each page).

FLAME: Find Out, Listen, Analyze, Mediate, Explain

Find Out (Approaching the Situation, includes "Do Nothing", Situational Awareness, & Self-Awareness)

Communication (Including Listening & De-escalation)

Mediation (Including Trigger Issues & Kick it Sideways)

Radio Use